Urable vs. Yardbook CRM Tools for Lawn Care Professionals

Choosing the right Customer Relationship Management (CRM) tool can make or break your lawn care business. Today, we’re comparing Urable and Yardbook—two popular CRM options explicitly tailored for lawn care professionals, business owners, and entrepreneurs. Our comparison will focus on four core features essential to modern lawn care operations: Automations, Online Virtual Booking, Mobile App and Customer Support.

Introduction to Urable and Yardbook

Urable and Yardbook offer robust CRM systems to streamline operations, from scheduling jobs to managing customer relationships. However, each tool has a unique set of features aimed at meeting different business needs.

Urable Overview

Urable is known for its advanced scheduling capabilities and automation features. One standout offering is its comprehensive online booking system that works around the clock, even while you’re sleeping.

Yardbook Overview

Yardbook is a comprehensive CRM that emphasizes ease of use and affordability. It offers a range of features from job scheduling to invoicing, making it a popular choice among small and medium-sized lawn care businesses.

Lawn Care Automations

Urable

• Customizable Workflows: Urable allows you to configure customizable workflows that can handle any type of job. This flexibility ensures that tasks are executed efficiently without manual intervention.
• Upsell Opportunities: The system can automatically present customers with a list of frequently bought-together services, facilitating upsells without extra effort on your part.
• Resource Management: Urable’s sophisticated automation can manage overbooking by configuring it based on your capacity and resource availability.

Yardbook

• Basic Automation: Yardbook offers standard automation features such as automatic invoicing and scheduling reminders. While functional, it lacks Urable’s advanced customization capabilities.
• Simplistic: Yardbook’s automation is straightforward to set up and use, making it an option for businesses that may only need basic automation for their operations

Winner: Urable

Lawn Care Online Booking

Urable

• Comprehensive Scheduling: Urable’s online booking system can seamlessly handle a wide variety of scheduling situations. Whether it’s in-field jobs or specific services available only on certain days, Urable has you covered.
• Always-On: The system works 24/7, allowing customers to select services, and add-ons, schedule appointments, and even pay deposits at their convenience.
• Upselling Capabilities: Automatically suggests additional services related to the customer’s initial choice, boosting revenue without additional effort.

Yardbook

• No Online Booking: Yardbook does not offer any online booking capabilities. If you need an online booking system that allows your customers to schedule appointments and make payments through your website, Yardbook may not meet your business needs.
• Alternative Options Needed: Without an integrated online booking system, Yardbook users must explore alternative tools or manual methods to manage appointments and customer bookings.

Winner: Urable

Lawn Care Business Mobile App

Urable

• Feature-Rich App: Urable’s mobile app offers extensive functionalities, from job scheduling to real-time updates, making it easy to manage your business on the go.
• Superior Ratings: Urable boasts a ★★★★★  4.8-star rating with over 200 reviews on the App Store, reflecting high user satisfaction and reliability. In contrast, Yardbook holds a 2.4-star rating, indicating potential areas of improvement and fewer satisfied users.
• Seamless Integration: The app seamlessly integrates with the desktop version, ensuring consistency across all platforms. Additionally, Urable is available on Google Play Store and Apple App Store, all with near 5-star ratings.

Yardbook

• Limited Features: Yardbook’s mobile app has relatively limited features compared to its competitors. While it covers basic functions like job scheduling and customer management, it lacks the more comprehensive functionalities such as real-time updates and robust integrative capacities found in other apps.
• User Feedback: At the time of writing, Yardbook’s app has an average rating of ★★ 2.4 stars on the iOS App Store. User reviews often cite bugs, a lack of updates, and insufficient features as primary concerns.
• Room for Improvement: While the app’s current version is straightforward and user-friendly, there is significant room for enhancement to meet the evolving needs of lawn care professionals.

Winner: Urable

CRM Customer Support

Urable

• US-Based Support Team: Urable provides robust customer support tailored to the needs of its US-based users.
• Live Chat: With a dedicated live chat feature, users can get real-time assistance for any issues or questions they may have.
• Video Walk-Throughs: To help users better understand the platform, Urable offers detailed video walk-throughs covering the various functionalities and features.
• Active Facebook Group: There is also an active Facebook group where users can share experiences, ask questions, and get community support.

Yardbook

• Tutorials: Yardbook offers a range of tutorials designed to guide users through the basics of the platform and its features.
• Ticket Submittal System: Users can submit tickets for their issues, which will be addressed by the support team in due course.
• Lack of Live Support: Unfortunately, Yardbook does not offer any live support during normal business hours, which may be a drawback for users needing immediate assistance.

Winner: Urable

Conclusion

Choosing between Urable and Yardbook ultimately depends on your specific business needs and preferences.

Choose Urable if:

• You require advanced scheduling and automation capabilities.
• You want a 24/7 online booking system that can handle comprehensive scheduling scenarios.
• You want a seamless app and desktop experience to control your business anywhere.
• Upselling opportunities and resource management are crucial for your business.

Ready to elevate your lawn care business? Sign up for a free trial of Urable today and experience the benefits of advanced automation and 24/7 online booking.

Make the best choice for your business and start optimizing your workflow now! Sign up for a free trial today!